Store Policies

Digital Grafx stands behind every product we manufacture and ship. If you have any concern about quality, coating performance, workmanship, or accuracy of your order, we resolve it immediately—that is our policy, period.

We operate with a simple, customer‑first standard:

✔ Quality Issues

If a product arrives damaged, defective, mis‑coated, mis‑cut, or otherwise not up to Digital Grafx production standards, we will:

• Replace the item

• Issue a credit

• Or provide a refund

✔ Workmanship Concerns

If you believe something isn’t right—finish, coating, cut tolerance, packaging, or anything else—contact us right away. We review the issue the same day and take corrective action without delay.

✔ Shipping Damage

If your shipment is damaged in transit:

• Document the damage including taking pictures of each side of box including a picture that shows label. Do not dispose of packaging.

• Notify us immediately

• We handle the carrier claim, we will send a return label for damaged material, and replace the product

You don’t get stuck in the middle.

✔ What We Don’t Do

We do not require:

• Long forms

• Complicated return processes

• Long Delays while “evaluating” claims

If it’s our mistake, we fix it. If it’s the carrier’s mistake, we still fix it.

✔ Our Commitment

Digital Grafx is a production‑scale supplier. Your workflow depends on reliable materials, consistent coating quality, and predictable turnaround. Our returns policy reflects that: Fast answers. Fast replacements. Zero hassle.